Troubleshooting RAS Client in Windows NT 4.0

1. Troubleshooting RAS Client in Windows NT 4.0
   
   When you attempt to connect to ETI, you may receive one of the following error messages :
   * Error 629: The port was disconnected by the remote machine.
   * Error 640: A NetBIOS error has occurred.
    

   You may experience problems connecting to ETI for any of the following reasons:

   • The settings for your dial-up connection to ETI are configured incorrectly.
   • ETI's PPP server is not functioning properly.

   To determine and resolve the problem you are experiencing, follow the procedures in each of the following sections, in order. After you finish each procedure, check to see if you can connect to ETI successfully.
    

   1. Verify Your Username and Password
       
   2. Make sure that Caps Lock is not accidentally on, and then verify that you are typing your username and password exactly as provided by ETI. If you are not sure what your username and password are, contact ETI for assistance.
       
   3. Accept Any Authentication Including Clear Text
      To configure your dial-up connection to ETI to accept any authentication including clear text. To do so, follow these steps:
       
   1. Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.
   2. Click the phone book entry for ETI in the Phonebook Entry To Dial box.
   3. Click More, and then click Edit Entry, And Modem Properties.
   4. Click the Security tab, click "Accept any authentication including clear text", and then click OK.
       
   4. Lower the Connection Speed
      If phone line noise or other interference is a problem, lowering your connection speed may allow you to connect to ETI. To lower your connection speed, follow these steps:
       
   1. Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.
   2. Click the phone book entry for ETI in the Phonebook Entry to Dial box.
   3. Click More, and then click Edit Entry And Modem Properties.
   4. Click your modem in the Dial Using box, and click Configure.
   5. In the Initial Speed (BPS) box, click 9600, and then click OK.
   6. Click OK. If you are able to connect at a lower speed, or if phone line noise is such that you cannot connect, have the phone company check the phone lines.
       
   5. Disable Hardware Flow
      Control Disable Hardware Flow control in your dial-up connection to ETI. To do so, follow these steps:
       
   1. Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.
   2. Click the Phone book entry for your ISP in the Phonebook Entry to Dial box.
   3. Click More, and then click Edit Entry And Modem Properties.
   4. Click the Basic tab, click Configure, click the Enable Hardware Flow Control check box to clear it, and then click OK.
   5. Click OK.
       
   6. Disable Modem Error Control
      
      Disable Modem Error Control in your dial-up connection to ETI. To do so, follow these steps:
       
   1. Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.
   2. Click the Phone book entry for your ISP in the Phonebook Entry to Dial box.
   3. Click More, and then click Edit Entry And Modem Properties.
   4. Click the Basic tab, click Configure, click the Enable Modem Error Control check box to clear it, and then click OK.
   5. Click OK.
       
   7. Disable Modem Compression
      Disable Modem Compression in your dial-up connection to ETI. To do so, follow these steps:
       
   1. Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.
   2. Click the Phone book entry for your ISP in the Phonebook Entry to Dial box.
   3. Click More, and then click Edit Entry And Modem Properties.
   4. Click the Basic tab, click Configure, click the Enable Modem Compression check box to clear it, and then click OK.
   5. Click OK.
       
   8. Disable Software Compression
      Disable Software Compression in your dial-up connection to ETI. To do so, follow these steps:
       
   1. Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.
   2. Click the Phone book entry for your ISP in the Phonebook Entry to Dial box.
   3. Click More, and then click Edit Entry And Modem Properties.
   4. Click the Server tab, click the Enable Software Compression Check box to clear it, and then click OK.
       
   9. Disable LCP Extensions
      To Disable LCP extensions, follow these steps:
       
   1. Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.
   2. Click the phone book entry for ETI in the Phonebook Entry To Dial box.
   3. Click More, and then click Edit Entry And Modem Properties.
   4. Click the Server tab, click the Enable PPP LCP Extensions check box to clear it, and then click OK.
       
   10. Disable IP Header Compression
       To Disable IP header compression, follow these steps:
        
   1. Click start, point to Programs, point to Accessories, and then click Dial-Up Networking.
   2. Click the phone book entry for ETI in the Phonebook Entry To Dial box.
   3. Click More, and then click Edit Entry And Modem Properties.
   4. Click the Server tab, and then click TCP/IP Settings.
   5. Click the Use IP Header Compression check box to clear it, and then click OK.
   6. Click OK.
       
   11. Connect Using a Terminal Window
       Some PPP and SLIP servers require you to log on using a terminal window, and then type "PPP" or "slip" (without quotation marks) at a terminal prompt to start the session. When you log on, you may also need to prefix your username with characters such as "P" or "S" or "PPP:" (without quotation marks). Contact your ISP to determine if you must type "ppp" or "slip" at a terminal prompt or if your user name requires a special prefix. If your ISP requires additional information other than your user name and password, you may need to use a terminal window. To open a terminal window after you connect, follow these steps:
        
   1. Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.
   2. Click the phone book entry for your ISP in the Phonebook Entry To Dial Box.
   3. Click More, and then click Edit Entry And Modem Properties.
   4. Click the Script tab, click the Pop Up A Terminal Window, and then click OK.
       
   12. No Prompt for Username and Password
       If you do not receive a prompt for your username or password when you attempt to connect to your ISP, follow these steps:
        
   1. Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.
   2. Click the phone book entry for your ISP in the Phonebook Entry To Dial box.
   3. Click More, and then click Edit Entry And Modem Properties.
   4. Click the Security tab, click Unsave password, and then click OK.
       
   13. Disable Your Login Script
       If you run a login script to connect to your ISP, disable it and try to connect with a pop-up terminal window. If you are able to connect, there may be a problem with your login script file. You may need to contact your ISP for assistance in creating a script file to use with Dial-Up Networking. Windows NT includes several basic script files including: Ppp.scp, Slip.scp, and Cis.scp.
       
       NOTE: When you use the CompuServe Information Service (CIS) script, you must use your CIS id for your user name. For more information about using these files, view the Script.doc file in the Winnt\System32\Ras\Script folder. If you have problems creating a script file to automate your log on, contact your ISP for further assistance.
        
   14. Slip Accounts
       If you have a SLIP account, you must use a terminal window or script file to connect to your ISP. When you are using a SLIP account, most ISPs inform you of your IP address with a message similar to "Your IP address is [###.###.###.###]" or "SLIP session from [###.###.###.###] to [###.###.###.###]." In this case, the second number is usually your IP address. You should enter this in the IP Address box. If the address is the same every time you connect, you can change it in the phone book entry in TCP/IP settings on the Server tab.
        
   15. Verify the Phone Number
       Verify that you are using the correct phone number to connect to your ISP. If you use MSN, The Microsoft Network, as your ISP, verify that you are dialing in to an MSN phone number that supports calls for the service type "Internet and the Microsoft Network."
        
   16. Mutual Authentication
       You may have problems logging in to your ISP if your ISP's PPP server is using mutual authentication. Dial-Up Networking does not support mutual authentication. Contact your ISP to determine whether your ISP's PPP server uses mutual authentication.
        
   17. PPP Logging
       Enabling the PPP logging file (Ppp.log) may help you troubleshoot other problems related to connecting to your ISP's PPP server. For more information about how to enable the Ppp.log file, see the following article in the Microsoft Knowledge Base:
       
       NOTE:  Article-ID : Q115929 TITLE : Enabling PPP logging in Windows NT NOTE: If you are using routing and the Remote Access Service Update, the above Microsoft Knowledge Base article does not apply. For more information about enabling logging in this situation, see the following article in the Microsoft Knowledge Base: Article-ID : Q161426 TITLE : How to Enable Logging with Routing and Remote Access.